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I was visiting a family friend that was staying at the Staybridge Suites-Rochester. During my visit I seen a fellow housekeeper take a $20 tip out of a vacant room, her name was Melissa. I know she wasn't supposed to take the money because the housekeeper Paige was the...
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3.3
#975987
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I stayed in a great apartment style suite in New Orleans with a washer/ drier in the suite. I unfortunately left my clothing in the washer/ drier when I checked out. I called six times and spoke with seven different people, some more than once, and left two messages on...
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#871400
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I made the reservation to stay one nite in OKC. I made it clear it was my husband, myself and our poodle. I figured there would be a pet deposit, but that wasn't discussed when I made the reservation. I was shocked and utterly pissed off when the front desk person...
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2.8
#861585
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Staybridge Suites Cancellation Policy Review

Their website tries to get you to book advanced purchase. Their is no way to cancel or change it once you have made it. I called the local hotel and they indicated that it was refundable only to have it show up on my credit card. Called and complained and customer service was terrible! No refund and no offers for alternate dates. Basically told me I had to eat the cost.
2.1
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Staff
Website
#799693
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On 1/16/2016 I called Staybridge Suites at 8511 Touchton Rd Jacksonville, FL to make reservation for 1/30-1/31/16. Spoke with Mary at the front desk. She gave me a confirmation number but I can not locate it. I called the hotel back 3 times then Mary said she would...
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1.0
I didn't like
  • Being told i have a reservation
  • But can not find it
#771826
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Aside from gouging by charging $5.00 to simply collect each delivered package, the indifference of the staff to your complaints was simply maddening! Additionally, there is only luke warm showers, poor working elevators and a check out at 11:00 am - who does that!...
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#770007
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Staybridge Suites Of Indianopolis Review

Staybridge Indiana does not honor their reservations
#720530
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I admit, this is trivial but I would much rather be told the truth than someone attempt to make me feel good and lie. My family stayed 3 nights at Staybridge Plano. We decided on Staybridge because of the rooms, cook out area and having an indoor pool and spa. I went...
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3.6
I liked
  • Rooms
  • Location was ok
  • Pool and spa
I didn't like
  • Being lied to
#669418
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We were booked for two nights at a rate of 119.00 per night. Due to a toothache we thought we may need to leave after the first night and notified the front desk of that possible action. It was said everything could be handled.We found an emergency dentist and resolved...
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3.8
#664619
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I stayed three days at the hotel the air went out in the room one night I could not be moved that night i have medical prob that prevented it. I got moved to another room the next morning after waiting for hours to see if the air could be fixed. called front desk about...
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#556628
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